Website Issues

We are receiving Bounceback emails from the following individuals.  If your name is on the list, please take a moment to read the following help info below that will help fix your email account so we may stay in touch with you via our website email services.  Thank You.  Jerry...

Bounced Email Date
Marcia Tew (Patterson) 8/7/2016
James Dice (Dice) 7/14/2016
Glenn Parsons 6/29/2016
John Winchester 6/29/2016
Brian Bell 6/29/2016
Linda Olsen 6/29/2016
Kathryn Borchert (Kennedy) 6/29/2016
David Porter 6/29/2016
Ruth Ann Freeman (Druggish) 6/29/2016
Gloria Campbell (Cusimano) 5/25/2016
Barbara Ann Keichline 5/6/2016

What are "email bouncebacks", and why do we get them, and what should we do about them?

: An email bounces back because a Classmate's email address is either incorrect, or there is a technical problem with the Classmate's email box, such as the Classmate is over his or her mail storage quota. Email bouncebacks can occur when automated messages are sent from your class web site to the bad email address, or when an Administrator sends a class-wide email — any bad email addresses will result in the email being returned to your bounceback queue. When you receive an email bounceback you need to determine the reason for the bounceback by reading the reason for the non delivery in the bounceback details. If the bounceback is caused by something correctable, such as the user being over his or her email quota, you might want to call the Classmate and explain that their email box is over quota. If the email address is bad (e.g. the Classmate has changed to a new email address) you should obtain the Classmate's new email address and replace the old one under the Classmate's Contact Details screen (you can get to the Contact Details screen by clicking your Manage Classmates link, then clicking the Enter/Edit Classmates button. Click the Details link next to the Classmate's name to enter into edit mode).

  1. Some of my Classmates are not getting emails from us or from fellow Classmates. Why is this happening, and what can I do about it?

    Answer: In today's world so many spam emails are sent daily that many people and/or email service providers have resorted to very high level spam filtering. This unfortunately means that sometimes messages sent from your web site to your Classmates, and even messages from one Classmate to another, can be marked as spam and therefore never read.

    There are four measures you can take to combat this problem.
  • Have your Classmates check their spam or junk email folders to see if emails are going there.
  • You, the Site Administrator, should personally whitelist the email address
  • Blast email your Class List and ask your Classmates to also whitelist
  • Ask your Classmates if they subscribe to any third party email filtering services, such as If so, they need to add as a safe sender.

FYI: "Whitelist" is the general term for allowing an email to come through from a specific email address every time, regardless of the content contained within the email. Whitelist is also sometimes referred to as a "Safe List" or an "Approved Senders List." If you and your Classmates whitelist, messages that may not ordinarily get through will now be received and read every time.

Please note the Class Creator system does not send spam mail of any kind to your Classmates. And when we email you directly, the Site Administrators, we will only send you messages we think are important to the business of running your class web site. Thus you and your Classmates can whitelist with confidence that spam email will never be sent by us. Taking these measures will help ensure that all Classmates participating in your site can freely communicate without losing legitimate messages to spam filtering technology.